During our service visits we will advise what is currently installed and whether this complies to the latest standards. You can read more about what’s involved in our maintenance visits below. We will also rectify issues on site, or where this is not possible provide a quote to resolve. We are mindful of budgetary constraints when updating systems. We triage our jobs to help you manage risk levels. If a system requires replacement, we can help you budget for this and, where possible, will also offer solutions which at least get a system working to a minimum standard for the immediate safety of residents.
Do you offer maintenance contracts?
Absolutely, many of our customers request 2, 5 or 10 year contracts providing them with continuity of service and the ability to plan their budgets. However we are also more than happy to maintain buildings on an as required basis.
What is involved in a maintenance service visit?
Our maintenance visits involve much more pressing buttons. We will check compliance to the current relevant British Standards. Below are just some of the checks we will carry out:
- Checking the agreed “cause and effect” requirements function correctly, and that the system responds to any planned method of initiation
- Checking that the secondary power supply operates within the interruption time of BE EN
12101-10 - Checking battery voltage and labelling all batteries with the date of the last check, as well as checking that the current batteries are within the manufacturer’s recommended lifecycle.
- Checking all fault monitoring functions operate correctly
- Checking compliance with BS9991 2015 that the system has adequate controls in place to ensure the prevention of multiple lobby vents opening
- Checking all actuators are tightened and working effectively.
We will either change items on site if agreed in advance with you or quote to rectify the issues. We also triage our quotes into a priority system so you can quickly see from any job report the level of urgency required. All our service reports are monitored and checked by our office team, who will then send you quotes as required so you can act quickly and keep legally compliant.
What if I'm unhappy with the service?
In the unlikely event that you are unhappy with any aspect of our work please immediately email Jayne Goldsmith who will conduct an immediate and thorough investigation. Should FTG be at fault in any way we will rectify it free of charge at the earliest possible opportunity.